"Susan, Thank you for much for the call and your advise. We appreciate you!." Spouse of patient March 9, 2020
"I learned more in the Aquatic Therapy about my abdominal muscles and started to feel them actually contract for the first time in decades. That other Aquatic Therapy (at ___ ________ _______) never even had the therapist get in the water with me. What a difference you are making. My sister immediately noticed I am standing up taller." Aquatic Therapy patient on the second visit
"It was a joy to come to your office. Everyone was so welcoming and so helpful. Thank you! [My therapist] helped me out greatly - and if I ever need therapy again I definitely would come back to you all." - T.B. (patient) written Patient Satisfaction Survey
"[The therapists] were wonderful: learned new moves, stretches & understanding of pain & more. Thank you!" - anonymous (patient) written Patient Satisfaction Survey
When asked, "Do you have any suggestions as to how we may improve our service?" response is "...continue to put the patient first..." as "All were amazing!" - L.G. (patient) written Patient Satisfaction Survey
"All the therapists that worked with me were very compassionate and understanding." - anonymous (patient) written Patient Satisfaction Survey
"Thank you for all of your hard work, knowledge, compassion & professionalism - I can not begin to tell you all how much I appreciate your putting me back together!" F.C. (patient)
written Patient Satisfaction Survey
"Thanks for your help. Five Stars!" - B.B. (patient) written Patient Satisfaction Survey
"All were courteous, professional, helpful and highly recommended." - anonymous (patient) written Patient Satisfaction Survey
"The most outstanding professional and delightful human being. The therapist is an expert, caring and inspired me to do the exercises. Very kind and patient in expecting what is not perfect the first time. Five stars." - E. (patient) written Patient Satisfaction Survey
"Physical Therapy here has finally provided me with light at the end of the tunnel." - N.C.
"Very considerate staff. Teaching was extraordinaire. I am able to do most therapy on my own at home now." - anonymous (patient) written Patient Satisfaction Survey
"Well done. Everyone needs to be complimented as the office is well run." - anonymous (patient) written Patient Satisfaction Survey
"I only needed to visit the facility once, but was happy with each person I came into contact with." - anonymous (patient) written Patient Satisfaction Survey
"All services were very outstanding." - B.R. (patient) written Patient Satisfaction Survey
When asked Is there anyone on our team whom you would like to compliment? "Everybody" "All 5 stars." - S.S. (patient) written Patient Satisfaction Survey
"An absolutely wonderful, helpful young lady. She went above and beyond the call of duty to ensure that I was without pain-a first for a long time." - P.P. (patient) written Patient Satisfaction Survey
"The therapist who did my therapy was above and beyond good. She was great!" - J.S. (patient) written Patient Satisfaction Survey
"5 Stars...I was very satisfied and was always treated well. From the person who answered the phone, the receptionist, the billing person - all were able to meet my needs, and provide me the information I needed. And my therapist was helpful, knowledgeable and encouraging." - N.E. (patient) online Patient Satisfaction Survey
"Thank you so MUCH for all you have done to ease my pain & keep me walking. Words are not enough to say how much your help & kindness means to me! You ARE THE BEST anywhere!" - E.S. (patient) thank you note
"Thank you, I appreciate you so much for the loving care you have given me. You can tell how much love you all have for your jobs by the attitudes you display. Words can't explain how I appreciate everything you have done for me. I never dreamed I would be so far along at this point in time. But with lots of prayers and with the loving and professional care from you wonderful people here at Southwest, I'm doing fantastic." - letter received from FA upon discharge
"Thank you for everyone's dedication. You gave me hope and I haven't felt this good in years. This practice is highly recommended to everyone I meet and I keep telling my doctor I am so thankful he told me to go here." - patient satisfaction survey
"I was treated like family...very comfortable & LOVE my PTs. [They] are awesome!" - TS (patient)
"There are no words to express the magnitude of my gratitude for your compassion & generosity. I thank God for you, believing that He orchestrated all the details & allowed me to benefit from your expertise & caring hearts..." - patient thank you note
"When the doctor asked me after surgery to go to another therapy practice, I asked, 'Why?'. My first total knee surgery was successfully treated with SW Therapy and I know there is no better orthopedic PT team in town. He thought I wanted to go 'next door' for [xxx therapy (competitor)] but my doctor has had excellent experience too with SW Therapy, and he knew your therapy practice telling me it is "worth the drive for superior results". Why would I chance my other total knee rehab with any one else? Whoever does is crazy. I am so glad to be here." - Patient phone contact (after initial evaluation to practice owner)
"[My therapist] helped my husband in just the one session with his pain relieved for over two days. What ever she did was a godsend. We know he has chronic pain but look at him. He is even walking more upright and standing without pain today. She's incredible." - AL (wife of patient)
"I thought I'd never again be able to move my thumb yet in just these two sessions I gained over 30 degrees. I'm amazed. I went to a Hand Surgeon and he said he was retiring so wouldn't take my case. But after he referred me to another hand doctor he told me 'Susan Stockdell is the only Certified Hand Therapist that you should see after your surgery' as no other therapist would be able to help me with my particular problem. When I went to the hand surgeon who did my surgery he also immediately recommended me to see Susan. They were both right. I am so thankful." - SJ (patient)
"When I refer for PT this is the only practice I can whole heartedly recommend..." - (physician) telephone contact
"After two visits at [xxx therapy (competitor)] I couldn't stand the 'McDonald's'-type service. I called my physician and he immediately referred me to Southwest Therapy Specialists. That (other) practice was not able to spend time explaining my injury and I questioned if they knew what they were doing or really cared. I wanted a place where I would receive instruction, by a therapist who was competent and enjoyed their job. Just because the therapy is next door to the doctor doesn't mean it is worth my money and time..." - JM (patient)
"I've told several people about this place. Each of them has heard from many people how great you are. If anyone needs therapy I tell them to only go here..." - RW (patient) upon discharge
"...Therapy practices come and go. What you offer is the personal touch that is often, sadly, not a part of other PT practices. Keep up the outstanding work..." - VT (physician)
"I am very, very, very satisfied with this facility and its team and highly recommend it to my friends and family." - DC (patient) Patient Satisfaction Survey
"My experience was superb. The therapist was wonderful and my fingers are working as new." - PB (patient)
"I was seen before at Southwest Therapy Specialists over a year ago, yet with this new doctor I was referred to [xxx Physical Therapy Sports Medicine & Aquatic Rehab (competitor)]. After only two visits I knew there was no comparison to the expertise here, so I called my doctor and told him I wanted to go only to this practice. I am writing to let others know, there is a difference and you do have a choice. Just let your doctor know and ask to be referred to Southwest Therapy Specialists." - BP (returning patient for Aquatic Therapy)
"Thank you for all your help." - LM (patient)
"The front desk staff was on top of all my needs." "To my hand therapist, I miss your smile and tenderness - you're amazing!" "I've been back to work. My scar looks amazing too." - DL (patient)
"My therapist was very gentle." "I highly recommend this physical therapy practice and have told my doctor it is the only one he should refer his patients too." - anonymous (patient satisfaction survey)
"When I
think of excellence in case management, I think of Susan's practice." - CW
(case manager)
"Why wasn't I
referred here in the first place?! You have taught me more in the first
30 minutes than I learned in the month I had at that place my employer sent me
to...I now know what to do to manage my pain." - LW (patient)
"Thank you
for all you do...I wouldn't change a thing! Keep up the great work!' -
JA (patient)
"When I
told my therapist back in Chicago I was winter visiting in Arizona she told me
to go to Susan's practice and no other would do! She said you would be
the best in carrying out my lymphoedema program. And it's true!" - DB (patient)
"Your 'EARLY OUCH' [Program] impacted our bottom line in the first quarter
by 24% with reduced severity of injuries...I'd recommend your ergonomic
services...it's Health Ergonomics, not just a furniture vendor trying to sell
me their wares." - CH (patient)
"Wish our
managers had consulted with you several years ago. It's taken time but
we now have upper management bought in to how to help the true bottom
line...keep our workers productive, retain the best workers, fit the work to
the worker, provide incentive for early reporting of symptoms, and prevent loss
of time and duty...It's working! Thank you!" - midmanagement team
feedback
